Sanitation-Presentation-Communication-Facilitation

(Even before the coronavirus was a thing, the work we did in homes and businesses was all about that!)

• Sanitation: We thoroughly clean homes with EPA approved disinfecting products using proven methods
• Presentation: We do our best to make your home look and feel as orderly, fresh and welcoming as possible
• Communication: We let renters know how to reach us quickly if they are not pleased with the conditions upon arrival; we let owners know if there are any damages or issues that need to be addressed. (This year we plan to let owners or realtors know as soon as a property is ready-touse so tenants can check in as soon as possible)
• Facilitation: We help long distance owners get things repaired, replaced, serviced, received, etc. We also prep homes for the rental season, evaluating, shopping, setting up outdoor areas, filling propane tanks and more.

Sanitation:

The products we use are, and always have been, safe, tested and disinfecting: bleach and alcohol are components of what we use. We are currently researching different cleaning protocols for rental properties and will provide you with more information when it is available. Due to the pandemic, my staff will be gloved and masked when working in homes unless and until the current protocol changes. Please provide a new container of disinfectant wipes for each tenant so that they can reassure themselves if they feel the need. If you can't get them to your home. Let me know and I can help.

Presentation:

If a home looks and smells fresh, tenants will feel safer. This means that you will need to have us do a more thorough opening than in previous years. You will need to make sure your bedding, pillows, upholstery, and carpets are as clean as possible. You must have enough pillow protectors, mattress pads, blankets, etc, so we can switch soiled ones for clean ones as needed. We will charge you what the laundromat charges for this, as long as we don't have to return items to your home the same day.

Communication:

We leave signature cards in rental properties so tenants can contact us directly if they feel anything isn't properly done. If we hear of a problem by 5:00 PM on check out day, we can address if either that evening, the next morning, or at the tenants' convenience. We let owners or realtors know if there are any obvious damages, if they are running out of paper goods, if a house has been left in very bad condition by the outgoing party or there is extra work that needs to be done putting us behind schedule.

Facilitation:

We have been called upon to set up more rental properties this year for owners who can't travel to the Cape themselves. I am happy to help because it gives us vacant houses to work in so my staff doesn't risk exposure to the infection or expose our clients. We have been giving access to contractors, receiving orders for owners, purging, cleaning and organizing cabinets and closets, purchasing and replacing necessary items, setting up patios, laundering comforters and bedding, taking inventory of items owners need to provide, even planting window boxes!

BUT WAIT! THERE'S MORE!

• If you require more help this year because you aren't able to come soon enough to open your own home, let us know what we can do for you. We know how to prep rental properties, and we know how to reach you if we run into issues.
• When we do your opening cleaning, we will need to address more things than usual. I have found that many homes have cabinets and closets that need serious purging and cleaning. Flatware and utensil drawers often get neglected, tenants don't always clean pots and pans thoroughly enough before putting them away, old spices and oils should be purged, bedding seriously evaluated...things that were acceptable before the pandemic are probably not going to be acceptable this summer and we will all need to ramp up to the new expectations.
• You must provide me with printed photos of the interior and exterior of your property, showing all rooms and outdoor areas, so I can put them in the information binders that my teams bring to the jobs. These photos need to show the furniture arrangement for each room, how you want us to leave your window treatments, how you want your kitchen counters to look, etc.
• As soon as the new cleaning protocols are available, I will be sending you a short notice to post in your home to explain to your renters the way we work and what we use to clean homes. When you get it, let me know if you would like me to make any changes to it and if I can post it in your rental property.
• If you have a traditional turnover window, you may need to extend it to 5PM so that we can do the extra detailing that will be required this summer. I can't promise properties will be ready-touse before 5:00 PM, but I can tell you that as soon as your property is ready you or your realtor will be contacted. Hopefully, tenants will be understanding abut this.

No one knows for sure how all this will turn out. My thought is that everything will probably be okay, if not a little weird and a little late. We all need be ready to roll with whatever happens! We are going to do whatever we can to make the season work out. In the meantime, stay healthy and safe.

Let me know if you have any questions or concerns. Call or email me anytime.

Christine Tynan
508.385.6702 (office)
508.572.7529 (cell)
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